Accreditation

The DFB will set up an accreditation center in the area of the Reiterstadion. This is where the first task of this exciting area begins. Accreditations are normally issued from matchday minus four. All persons who have a task in the stadium area as part of DFB events will be accredited in advance and must collect their accreditations before the start of the match.
The volunteers will check the data of the persons, note the collection accordingly and of course also hand out the accreditations to the individual persons.
Note: The period of deployment is from matchday minus five days until matchday. Two shifts are expected.

Support for the disabled

Assistance for wheelchair users/visually impaired persons in finding their block or seat. Wheelchair users can access the stadium via the middle gates at the east and south gates and can go to their club's block, where special seats for wheelchair users are available (see ticket). Visually impaired persons also have the opportunity to receive a hearing aid, which will be handed out in block A (block for the visually impaired). Volunteers will assist in handing out the devices.

Clearing point

Primarily serves as a contact point for questions at the entrance or problems with tickets. A clearing point is installed at the east and south gates. As there are often problems with tickets and the associated admission and guests are therefore quite tense, tact is required in this area.

Admission management

The "admission management" area will be located at both Südtorplatz and Osttorplatz in front of the stadium. Volunteers will check the "no bag policy" before the admission procedure and guests with larger backpacks and bags (larger than A4, template will be provided) will be actively approached. The "no bag policy" will be communicated in advance, but volunteers should nevertheless remain friendly. Furthermore, tickets should be checked for authenticity before entering the queues (using technical devices). Volunteers and security staff work closely together here.

Maifeld

Approx. 3,600 guests of honor will be catered for on the Maifeld (large VIP tent). When entering and leaving the Maifeld area, accreditation must be checked in and out each time, with the volunteers providing support. In addition, around 80 buses with VIP guests will be parked on the Maifeld (access via the Reiterstadion). In addition to a friendly greeting and a welcome to Berlin, the volunteers, in consultation with the DFB coordinator, will obtain information about the individual buses, such as destination, departure time, etc., and then hold this information for the guests after the game. They may also assist with the positioning of the buses on the Maifeld after consultation.
Note: Working time on match day until approx. midnight.

Media/Press

The following tasks are to be carried out in the press area: Supporting and informing journalists in the press stands, handing out photographer's shirts, supporting the press conferences and distributing the team line-ups promptly and quickly before the start of the final match. Journalists in the press box will be greeted, assisted with questions and problems and provided with all the information they need. In addition, the accredited photojournalists will be issued with appropriate bibs in the marathon gate, support will be provided in setting up the mixed zone and, if necessary, assistance will be provided in looking after the photographers at the award ceremony.
Note: Working hours on match day until approx. midnight.

Seating instructions opposite and main stand, east curve

Stadium guests who have access to these blocks will receive the service of ushering. They will be welcomed by the volunteers and provided with information about their seats. Depending on the block and the crowds, this is done either by actually accompanying the guests to their seats or by directing them to other volunteers or by showing them the correct position of their seats. This is decided by the volunteers depending on the situation. Particular attention should be paid to accompanying older visitors. In these areas, guests have paid a very high ticket price, so it is important that positive and convincing service is offered to guests in this area.

Special tasks

Counter support at the DFB Hotel:
At the DFB Hotel, two volunteers will staff the DFB counter at the hotel entrance and issue deposited tickets for DFB guests of honor. The guests will always be greeted in a friendly manner, handed the deposited tickets and provided with as much further information as possible. The counter will be manned on the day before the final and on match day. Experience in dealing with VIP guests would be desirable.

Photo/video volunteer:
Documentation of the volunteer project through pictures or videos; transmission of the pictures/videos to the volunteer manager; transfer of the picture and video rights to the BFV/DFB.

Beverage distribution at the marathon gate:
The various participants in the supporting program (run-in children, ball children, flag bearers) already have rehearsals the day before, during which the first distribution takes place and everything is rehearsed for the big performance on the final day.

Logistics:
Logistical journeys and deliveries as part of the volunteer project and for the numerous groups in the preliminary and supporting program.

Speaker at the entrance gate:
A speaker will be needed at both the east and south gates for the announcements at the entrance areas. The texts for the announcements will be provided. Nevertheless, the volunteer in this area should not be afraid to read out announcements loudly and clearly (all in consultation with the security service).

Support/coordination in the supporting program:
The children and groups involved must of course be coordinated so that everyone stays together, as the excitement at such a major event is incredibly high. To ensure that everything runs smoothly on the day of the event, rehearsals take place the day before, where we also need support from the volunteers. This is the only way to guarantee that you know the exact procedure on the day of the event.

Jumper team

The team of jumpers is very important for the flexibility of the entire project. In the course of a major event, new requirements for individual areas arise time and again. Other volunteer areas can request the support of the jumping team, as can individual DFB employees. Tasks that have already been defined include Setting up and dismantling a street soccer facility on the Olympic pitch, looking after the drivers' lounge, providing support inside the stadium (including looking after the supporting program (incl. rehearsals)) and organizing the fan farewell on the forecourts.

Lower ring

This position offers volunteers a good opportunity to talk to stadium visitors. Every spectator enters and leaves their block via the Ring area. Volunteers in this area are primarily confronted with all stadium-related issues such as block access, sanitary facilities, etc. They must be prepared to answer their questions in large crowds. Due to the high and often recurring contact due to their positions, the volunteers can create a positive image of the project among the spectators. The volunteers will always be deployed outside the blocks. Despite the assigned area, they should be able to move around flexibly and be available to the spectators for questions and discussions.

Volunteer Center

Coordination of the organizational processes on the premises of the volunteer project and control of deliveries from Aramark and the SCC. The Volunteer Center will be responsible for the following tasks: Handing out packed lunches, serving soft drinks, managing keys (including changing rooms), observing cleanliness and tidiness (possibly addressing volunteers) and handing out and pre-assembling volunteer clothing. In the break room (PK room in the Olympiastadion Berlin), similar tasks will be carried out on the evening of the match day. The volunteers will also prepare the start of the after-work event after the volunteer assignment (including handing out certificates). The tasks will be coordinated in close cooperation with the volunteer management.

Our requirements profile

Reliability:

• Punctuality on the day of assignment at the agreed location (usually volunteer center)

• Early notification of absence or inability to work

• Adherence to the areas of responsibility and performance of the assigned activities

• Stay only in the relevant accreditation zones

Flexibility:

• Accepting and mastering new challenges

• Act independently when recognizing additional tasks (within the scope of the area of responsibility)

• Adapt to the circumstances

Ability to work in a team:

• Pull together and stick together

• Willingness to help other volunteers

• follow the instructions of the team leader (adherence to communication channels)

• Open and honest interaction with each other

• Cleanliness in the volunteer rooms

Spectator service:

• Always friendly and polite interaction with stadium guests

• Knowledge of the stadium (also easy to implement for external staff thanks to stadium maps)

• "There are no stupid spectator questions, only stupid answers!"

Appearance in the stadium:

• Well-groomed appearance

• Absolute ban on smoking and alcohol during the volunteer assignment

• Proper wearing of volunteer clothing in accordance with the team manager's instructions)

• Restraint towards players, coaches and support staff (no autograph requests!)

• Avoidance of private telephone conversations during the assignment

• Respectful interaction

Motivation:

• General affinity for soccer

• Willingness to do voluntary work

• Identification with the project / the event / the organizer

Principle

The German Football Association collects and uses your personal data exclusively in compliance with applicable data protection law and in accordance with this privacy policy. Personal data is always treated confidentially.

By means of this privacy policy, we inform you about the type, scope and purpose of data collection and the use of personal data.

Type and scope of data collection

The following access data is stored each time a website is requested: The page from which the file was requested, the name of the page accessed, the date and time of the request, the amount of data transferred, the description of the type of web browser or operating system used, the IP address of the requesting computer and the user name (if a visitor logs in using a user name and password) and cookies.

This data is stored separately from other data that you enter as a result of using volunteer.berlinerfv.de. A subsequent or later allocation of this data is not possible.

Purpose of the collection

The stored data is used exclusively for technical or statistical purposes; it is not compared with other data sets or passed on to third parties, even in excerpts.

Entry of personal data (newsletter, forms etc.)

The BFV Volunteer Project website may offer the option of entering personal or business data (in particular e-mail addresses, names, addresses) to subscribe to newsletters or register for a volunteer project. The e-mail addresses for any newsletter dispatch offered are stored in a database and are not used for any other purpose than sending the newsletter. Subscribers to the newsletter can cancel their subscription at any time by e-mail(volunteer-projekt@spam.berlinerfv.de); the e-mail address will be deleted from the newsletter distribution list immediately. In all cases (newsletters, replies, discussion forum, registrations, etc.), the personal data provided (in particular name, e-mail address, postal address) will only be processed for the purpose of sending the requested publications or information or for the other purposes explicitly stated in the individual form and will not be passed on to third parties. The use of the services offered by the user is expressly on a voluntary basis.

Data security/data transmission

If you call up pages and files within our offer and are asked to enter personal data, please note that this data transmission via the Internet is unsecured and the data can therefore be accessed or falsified by unauthorized persons.

Personal data will only be transmitted to third parties if this is necessary within the framework of the volunteer project (e.g. possible terrorism check). The data will not be used for advertising purposes unless the user has expressly consented to this.

Voluntary nature of the information provided

If the provider's website offers the option of entering personal data, the disclosure of this data by the user is expressly on a voluntary basis.

Google Analytics conditions

"This website uses Google Analytics, a web analysis service of Google Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will first be truncated by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link(http://tools.google.com/dlpage/gaoptout?hl=de).

You can find more information on this at: http://tools.google.com/dlpage/gaoptout?hl=de or at http://www.google.com/intl/de/analytics/privacyoverview.html (general information on Google Analytics and data protection). We would like to point out that on this website Google Analytics has been extended by the code "gat._anonymizeIp();" in order to ensure an anonymized collection of IP addresses (so-called IP masking).

Source: www.datenschutzbeauftragter-info.de

Volunteers at DFB events are insured by the German Football Association.