Every case is individual, so there is no universal recipe for dealing with it.Basically, you should recognize your own limits in the situation and the most important thing is to base your actions on the wishes of the person concerned. Listen to the person and take them seriously, clarify their wishes and needs, offer support and point out the BFV's support structures, such as the contact point and contact persons.

It is also helpful to write a memory log and report the incident to the BFV via the referees or independently, anonymously if necessary. You also have the opportunity to testify as a witness in (sports court) proceedings.

In all cases, avoid focusing on the people crossing the line and avoid victim-blaming, trivialization, concealment or protection of perpetrators by trying to find explanations for the misconduct.

If there is a stewarding service at the match you are attending, you can also speak to them. Finally, there is always the option of reporting incidents directly to the police.

After a reported incident of discrimination, the contact point focuses on the person affected. Using the information available, volunteers try to contact the person concerned and have an initial discussion with the BFV about their needs. Questions about possible sports court proceedings can also be clarified here. In addition, a referral consultation can take place in order to refer the person concerned to professional counseling centers if necessary.

In cases where no referee has been appointed, you as the club have the option of reporting the incident via the match report in DFBnet before the match report is completed. Here, too, care must be taken to ensure that the incident/occurrence is reported in as much detail as possible, including precise information on the wording, course of the incident and the persons involved and available as witnesses. Alternatively, as in any other case, a report can also be made to the sports court retrospectively.

• SafeSport
• Register Berlin
• Berlin Anti-Discrimination Network

• RIAS
• OFEK
• Together1

• Reachout - Victim counseling and education against right-wing extremism and racism
• Opra Berlin - Psychological counseling for victims of right-wing extremist, racist & anti-Semitic violence
• EACH ONE - Anti-discrimination counseling (BIPoC)

• LesMigraS, anti-discrimination and anti-violence section of the lesbian counseling service

• Anti-discrimination advice Age, disability, chronic illness

• DOSTA - Documentation Center Antiziganism